Vaak gestelde vragen

Our 4 sanitary blocks (including 2 heated out of season) are equipped with PRM toilets, baby shower cubicles / children's toilets, emptying area for motorhomes, washing machine (additional charge) and tumble dryer (additional charge).

There are water points near the pitches, usually at the end of the driveways. There is an area for filling up the tanks of motorhomes and caravans.

Yes, all pitches have access to electricity (10 A). For more comfort, we recommend you to bring an extension cord.

Campers are requested to bring a European plug or adapter.
Possibility of rental on site: 0.50 € / night. (A deposit of 20 € will be requested)

All our mobile homes are equipped with garden furniture (table, chairs or benches and 2 deckchairs).

The Alcyons, Mayarco, Marinela, Alcyons Confort and Uhabia-Handi Confort mobile homes are equipped with a parasol.

The Belharra Premium, Belharra Grand Confort, Belharra, Parlementia Premium, Parlementia Grand Confort, Parlementia, Lafitenia Grand Confort, Lafitenia, Socoa Grand Confort, Loya Grand Confort and Loya mobile homes have a semi-open wooden terrace to give you shade, they therefore do not have a parasol.

The pitches measure approximately 80 m².

The Alcyons, Mayarco, Marinela, Alcyons Confort and Uhabia-Handi Confort mobile homes are equipped with an open wooden terrace

The Belharra Premium, Belharra Grand Confort, Belharra, Parlementia Premium, Parlementia Grand Confort, Parlementia, Lafitenia Grand Confort, Lafitenia, Socoa Grand Confort, Loya Grand Confort and Loya mobile homes have a semi-open wooden terrace.

End of stay cleaning is included in our Premium range rentals.

For other rentals, the mobile home must be cleaned by you on your departure. We offer an additional cleaning package (75€) for one bedroom mobil home, 85€ for 2 bedroom mobil home and 120€ for 3 bedroom mobil home, to be booked before departure and subject to availability.

A security deposit will be requested by email before the start of your stay. This deposit must be made online through the platform of our partner SWIKLY.

In July and August, the second vehicle is extra: Subject to availability. We have places to park in the campsite but they are not necessarily close to the pitch.

The Belharra Premium, Belharra Grand Confort and Belharra Confort mobile homes for 6 people with 3 bedrooms can accommodate 2 vehicles ( the second place is not necessarily close to the mobilhome).

The mobile homes are not equipped with air conditioning. We are in a region where there is no very strong heat (apart from periods of exceptional heat waves), we take advantage of the ocean air.

Yes, all our accommodations are equipped with a television.

Baby kits are included in our accommodation range Premium and Grand Confort.

We offer the rental of baby kit: high chair, cot and bathtub (subject to availability) at a price of:

€ 30 / kit / week
€ 4.50 / kit / day
€ 2 / item / day

Reservation recommended before your arrival.

Sheets and towels are included in our accommodation range Premium and Grand Confort.

Sheets and towels are not provided at the other accommodations.

We offer rental on site and subject to availability:

- Sheet kit for an 80 bed (2 sheets + 1 pillowcase): € 16
- Sheet kit for a 140 bed (2 sheets + 2 pillowcases): € 19

- Complete kit for an 80 bed (2 sheets + 2 pillowcases + 1 bath towel + 1 towel): € 23
- Complete kit for a 140 bed (2 sheets + 2 pillowcases + 2 bath towels +2 towels): € 29

Booking requested before your arrival. Bed linen/towels kit (changed once per week, number of kits based on the number of registered occupants).

Late arrivals are only allowed until 10:00 p.m. In the case you have friends or relatives present at the campsite, we can give them the keys for you.

Animals are strictly forbidden in accommodations.

They are authorized in the camping pitches, kept on a lead. They should always remain in company and not be abandoned by their master under any circumstances. The owner of the animal must bring the vaccination record and pay a daily tax.

Our accommodations are all equipped with crockery and cutlery, pillows and blankets, within the limit of the number of beds.

Remember to bring your sheets (double bed of 140 and single bed of 80) and towels, not provided in the rentals. You can also rent them on site.

Sheets and towels are included in our accommodation range Premium and Grand Confort.

There is no minimum age or height, just the ability to swim.

Yes. The restaurant, bar and swimming pools are open while the campsite is open till the 3th november 2024.

The aquatic area is accessible from 10 a.m. to 8 p.m. every day. The heated indoor swimming pool is open for the duration of the campsite opening and the outdoor aquatic area with slides is also open for the duration of the campsite opening depending on weather conditions.

The entrance gate closes between 12 p.m. and 7 a.m.

It is possible to go out 24 hours a day in case of emergency.

Visitors are authorized and must present themselves at reception upon arrival. They are required to pay the visitor tax which gives them access to the campsite and its infrastructure.

We have a collective barbecues area at your disposal and in free access.

Only gas or charcoal barbecues are allowed on the pitches, taking into account not to disturb nearby pitches. Electric barbecues or planchas are not allowed.

No, stays of unaccompanied minors are strictly prohibited.

Minors must be accompanied by their parents or legal guardians.

Yes, there are laundry facilities in the sanitary with washing machines and tumble dryers to be used with tokens or coins. Tokens are on sale at reception, washing token € 4.50 and drying token € 3.50.

Loan of irons available at the reception.

No, swim shorts and Bermuda shorts are not allowed for hygienic reasons.

Swimwear is MANDATORY in aquatic areas. For hygiene and safety reasons, only clothing specifically adapted for swimming, fitted and short, is accepted: one-piece or two-piece swimsuits, swim briefs or swim shorts.

No, the aquatic areas are reserved for the exclusive use of campsite guests.

They are required to wear a bracelet allowing a rapid identification and ensuring the comfort and safety of all.

Yes, the campsite has a heated indoor and outdoor swimming pool.

Enjoy free Wi-Fi access throughout the campsite, ideal for checking your emails or browsing the web. Due to our unspoilt natural environment, the connection may be slower or intermittent in some areas. We invite you to make the most of your stay to disconnect and enjoy nature!

The reception is open from 8 a.m. to 7 p.m. And from 8 a.m. to 21 p.m. in July and August.

We are at your disposal to inform and advise you.

The campsite opens from 27/03/2026 to 01/11/2026.

If you want to contact us you can do it:

-By telephone: The reservation service at +33 5.59.26.56.50
-By email: contact@itsas-mendi.com

Once you have left your holiday accommodation or pitch, we kindly ask you not to park in the campsite.

To respect the rest of all travelers, the barriers which secure the entrance to our campsite close at 12:00h in the evening and reopen at 7 a.m. the next morning. It is possible to go out 24 hours a day in the event of an emergency.

You'll find all the amenities right on site. However, if you want to get around our campsite, the Txik Txak bus network is the best option.

From the A63 freeway, take exit no. 3 "Saint-Jean-de-Luz Nord". Take the RD 810 towards Biarritz/Bayonne. Drive for 3 km, and at the traffic circle, take the second exit (Acotz - Campings-Plages).

If you wish to enter our campsite with your vehicle, a system for reading your car plate number is in place at the gates.

High season: To ensure a smooth transition between your stay and that of the next holidaymakers, we do not authorise late check-outs or late departures, either for rental accommodation or for pitches in July and August.

Low season: You can use your mobil home untill 18:00h, if not occupied the day after (to confirm at the reception the day before).

To welcome you in the best conditions, arrivals in mobile homes are possible at 4pm. On the last day, you will have until 10 a.m. to return the keys.

For pitches, arrivals are possible at 2pm. You must vacate your pitch at 12h noon.

For those with a long journey or who think they might arrive late on the first day, don't worry! Our reception is open until 9pm in high season. After that, our night team will be there to show you to your pitch or give you the keys of your accommodation. If you have friends or relatives staying at the campsite, we can give them the keys for you. A visit to Reception the following morning will allow you to finalise your file and collect your wristbands.

When you arrive, please go to the reception. Our team will welcome you to complete the formalities for your stay and explain the organisation and activities of our campsite. If you have not already done so, you will be asked for your car plate number to complete your booking form.

You have the possibility to modify the dates or the number of participants of your stay free of charge up to 20 days before arrival.

The Itsas Mendi campsite applies dynamic pricing. Our prices are subject to change, depending on economic and commercial conditions, during the season, upwards or downwards. These price variations are not retroactive. No refund of the price difference can be made. Stays will be invoiced based on the rates in effect on the day of reservation, subject to availability.

The tourist tax is a tax fixed by and for the municipality. In 2026, the amount is € 0.86 per day and per adult (from 18 years old).

Yes, the maximum capacity displayed for our rentals and pitches includes all participants in the stay, including children and babies.

Each family can make her own reservation on our website: www.itsas-mendi.com and put a comun group name.We try to do our best to book your accommodations close to each other but cannot guarantee this, it depends on availability.

For any cancellation with a minimum of 20 days before the date of arrival, the amount paid will be refunded less € 45 for fees (€ 20 for booking fees + € 25 for cancellation fees).

For any cancellation made between 19 and 10 days before the date of arrival, 50% of the amount of the stay will be refunded.

For any cancellation made less than 10 days before the arrival date, the amount of the stay will be forfeited.

In case of late arrival or advance departure, you shall pay the total amount of the stay; the periods taken into account will be the one mentioned in the contract. No reduction will be made.

The number of tenants cannot exceed the accommodation capacity (baby included).

The campsite is designed to accommodate 6 people and one car maximum.

You have the possibility to change the dates or the number of participants of your stay up to 20 days prior to arrival.

You can make your request in the comments when booking (N °, close to playgrounds, swimming pool, etc.). We cannot guarantee this, but we will do our best to meet your expectations depending on availability.

Yes, in low season and subject to availability.

In July and August, your stay in a mobile home must last at least 7 days. Arrivals / departures are on: Saturday, Sunday or Wednesday.

For the camping pitches you can arrive on the day of your choice.

You can book a stay:

- On our website, by choosing rental or pitch, desired dates and completing the steps in the reservation software.

- By phone, by calling the reservation service directly at +33 5.59.26.56.50

- By email, providing us with the following information: Name and first name, full postal address, mobile phone number, email, license plate, number of people and ages of children, type of accommodation and number of rooms requested or dimensions of your equipment for camping pitches.

In the case that you have a credit note for a cancellation, we inform you about the steps to follow to be able to use the voucher at the time of booking on the website www.itsas-mendi .com

- Make the reservation with the same name and surname as the canceled stay (if not contact us).
- At the time of making the payment, choose the payment method "credit note ".

Upon receipt of your reservation request, we will deduct the voucher from the amount of your new reservation.

Then, we will send you an email with the remaining amount to be paid from the deposit or balance.

To confirm your reservation a deposit of 25% of the total stay will be requested within 10 days of booking.

The stay must be settled no later than 20 days before the date of arrival, otherwise the reservation will be considered canceled.

You can pay:

- On the website by credit card (secure payment): manage my reservation enter your name and the internet reference which you will find in the attachment to the confirmation email we sent you.

- By phone: by calling the reservation service directly at 05.59.26.56.50

Upon receipt of your payment, you will receive a confirmation email.

The accepted payment methods are Visa, Mastercard and cash, checks, vacation checks, and vacation checks connect.